Delteq exerts great efforts to succeed sales in the cutthroat competition. Moreover, it’s been recognized that company may making more profit from more goods for any company couldn’t make more profit from the transaction of small amount. Therefore, each GM pays great importance to wining customer, wining the market and maintaining stable market share.

The sales workers are responsible for lead, projection and bidding. And the business features of IT distribution companies contain delivery, check and acceptance and after-sale installation in terms of commerce and after-sale project. However, customer information and other crucial information, the key factors, are normally remembered by the sales workers or recorded in their PCs; the order, delivery and other information are recorded by the commercial workers and even filed; as well as the after-sale workers keep project implementation plans and solutions. All the information is recorded by different workers, thus needed customer information could not be available all at once, and brain drain also causes information losses.

　 MS CRM plays an important role in realizing the max value of consumer’s demands and customers

　 Support opportunity management, order management, delivery management, implementation management and payment management

　 Evaluate sales workers and managers by performance system

　 Create report supporting decision-making analysis

　 Consider Microsoft product as application foundation platform

Performance

　 Integrate customer information for better communication and data access

　 Standardize business process and streamline management

　 Enhance customer information with a view to lay a solid foundation for further development

　 Ensure precise customer information, shorten reporting time and improve efficiency

　 Response to customer’s needs quickly, feedback to related departments and mangers, pave way for winning customers and market

　　Support and concerns of high-level leaders is crucial in this stage, we arrange clear goals and which could pave way for future process and successful application of CRM according to reality.

　 Pre-sale module phase: Project management　　　

　 Sales module phase: Order management

　 After-sale module phase: Delivery and project implementation management　　　

　 Service module phase: Case and Key Number/code management

　 Marketing event module phase

　 Reporting phase


Our experience

　 Integrate customer information

　 Search project information through customer

　 Standardize business process and streamline management

　 Enhance customer information with a view to lay a solid foundation for further development

　 Ensure precise customer information, shorten reporting time and improve efficiency

　 Response to customer’s needs quickly, feedback to related departments and mangers, pave way for winning customers and market