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Microsoft CRM solution for FESCO---Providing sufficient employment information and source

FESCO was founded in Nov 1979, who is the first to send Chinese workers to foreign branches in China, with Chinese policy of reform and opening up, thus a new industry engaged in service and trade comes into being in China. As a main branch of FESCO, Fesco HR is a professional one of providing multi HR solutions for those foreign companies, offices of foreign companies in China, foreign financial institutions and other organization.

　　
Background and goal

　　Background：

　　(1) At present, it has thousands of resumes, with tens of positions and job hunters, with increasing resources, the existing software, as Excel, Word, could not meet the needs of data management, repeated data, low efficiency, data security and other problems appear, and which cause inconvenience and difficulty.

　　(2) The workers could not get sufficient customer information for weak management.

　　(3) The employment workers take a long time to search the suitable resumes for any position, often they could not be informed for interview result, thus causing resource wastes. In addition, it’s difficult for the workers to obtain resume information and interview details.

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Project goal

　 Realize user-oriented system with authority function

　 Optimize and standardize business process to promote work efficiency

　 Improve management ability through Microsoft CRM

　 Enhance information availability through information management improvement to promote employment quality

　 Manage and analyze information efficiently to support decision making

Implementation

　　Support and concerns of high-level leaders is crucial in this stage, we arrange clear goals and which could pave way for future process and successful application of CRM according to reality.

　 Customer resource management　　　

　 Resume management

　 Job opportunity management　　　

　 Interview management

　 Data analysis

Benefit from Microsoft CRM

　

Integration of customer information standardize information collection of departments

　

Promote loyalty of customers, as well as project implementation efficiency through building management and alarm of project plan, resumes and interviews

　

Develop precise and efficient search and recommendation of resumes through resume standardization and integration management

　

Make loss and profit clear through salary and expense management

FESCO HR improves information availability of employment workers with the help of Microsoft CRM